Shipping policy
Where we ship
We ship within Australia only, to all states and territories.
We don't currently ship internationally. If you're overseas and would like a Malu piece, email us at admin@maludesigns.com — we'd love to hear from you, and it helps us decide where to open up next.
Dispatch
Orders are packed and handed to the carrier within 1–2 business days of being placed.
Business days are Monday to Friday, excluding public holidays in New South Wales. Orders placed on a weekend or public holiday are dispatched the next business day.
During sales, new releases and the lead-up to Christmas, dispatch can take a little longer. We'll say so on the site if that's the case.
Delivery timeframes
Once your parcel is with the carrier, estimated delivery is:
| Destination | Standard | Express |
|---|---|---|
| Newcastle, Hunter and Sydney | 2–4 business days | 1–2 business days |
| Other capital cities | 3–6 business days | 1–3 business days |
| Regional and remote | 5–10 business days | 2–5 business days |
These are the carrier's estimates, not guarantees. Once a parcel leaves us, delivery timing is outside our control.
Shipping costs
| Service | Cost |
|---|---|
| Standard shipping | $12.00 |
| Standard shipping on orders $100 and over | Free |
| Express shipping | $15.00 |
Costs are calculated and shown at checkout before you pay.
Tracking
You'll get a confirmation email when you order, and a second email with tracking once your parcel is on its way. Tracking can take up to 24 hours to start updating after dispatch.
If you haven't received a tracking email within 3 business days of ordering, check your junk folder, then email us at admin@maludesigns.com.
Delivery addresses
Please double-check your address at checkout. We dispatch quickly, so we usually can't change an address once an order is placed — but email us straight away and we'll try.
If a parcel is returned to us because the address was wrong or incomplete, we'll re-send it once you've covered the return and re-delivery postage.
We can deliver to PO boxes and Parcel Lockers.
Authority to leave
Where the carrier's default is to leave a parcel without a signature, that's what will happen unless you say otherwise.
Once a parcel is marked delivered to your address, risk passes to you. We can't replace parcels that go missing after a confirmed delivery, though we'll always help you open an enquiry with the carrier.
If you'd rather have your order held at a collection point, add a note at checkout or email us before dispatch.
Lost or delayed parcels
If your tracking hasn't moved in 7 business days, email us at admin@maludesigns.com with your order number. We'll lodge an enquiry with the carrier.
Carrier investigations can take up to 10 business days. We won't leave you hanging — once the carrier confirms a parcel is lost, we'll replace it or refund you.
Damaged parcels
If your parcel arrives damaged, email us at admin@maludesigns.com within 7 days with your order number and a photo of the parcel and the item. We'll sort it out and cover the postage.
Returns
Change-of-mind returns are covered by our Refund Policy — 14 days from delivery, unworn with tags attached, and you cover return postage.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. If a delivery is unreasonably delayed or an item arrives faulty, you may be entitled to a repair, replacement or refund.
Contact
MALU COLLECTIVE — ABN 85 411 442 504
Email: admin@maludesigns.com
Last updated: 22 September 2026