Refund policy
Returns
We want you to love what you buy. If something isn't right, you have 14 days from the day your order arrives to request a return.
To be accepted, items must be:
- Unworn and unwashed
- With all original tags still attached
- In their original packaging
- In resalable condition
We can't accept returns on items that have been worn, washed, altered, or that arrive back damaged.
How to start a return
Email us at admin@maludesigns.com with your order number and which item you'd like to return. We'll reply with instructions.
Please don't send anything back before contacting us - returns sent without approval may not be processed.
Return postage
For change-of-mind returns, you cover the cost of return postage. We recommend a tracked service, as we can't be responsible for parcels that don't reach us.
Original shipping charges aren't refunded.
If an item is faulty or we've sent you the wrong thing, we cover return postage - see below.
Refunds
Once your return arrives and we've checked it, we'll email you either way.
If approved, your refund goes back to your original payment method within 10 business days. Depending on your bank or card provider, it can take a little longer to appear on your statement.
Exchanges
The quickest way to exchange is to return the original item for a refund and place a new order for the size or style you want. This means you're not waiting on stock while your return is in transit.
Sale items
Sale items are final sale and can't be returned for change of mind. This doesn't affect your rights under Australian Consumer Law.
Faulty or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, contact us at admin@maludesigns.com within 14 days with your order number and a photo. We'll sort it out - replacement or refund - and we'll cover the return postage.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded. You're entitled to a replacement or refund for a **major failure**, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.
The 14-day change-of-mind window above is something we offer **in addition** to these rights - it doesn't replace them.
Unclaimed or returned-to-sender parcels
If a parcel comes back to us because the address was wrong or it went unclaimed, we'll contact you. Re-delivery will incur a further postage charge.
Questions
MALU COLLECTIVE
ABN: 85 411 442 504
admin@maludesigns.com
Last updated: 7 August 2026